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Help Desk
Workflow Solution

Scenario
Help Desk, Support, and Ticket items are maintained on an inter-departmental basis, depending on the issue. As new items are received (via the web, fax, or phone) the process for tracking, maintaining, and updating the item and it’s resolution is maintained throughout the system. At closing the full history of the item can optionally be added to the help desk library and Knowlegium for future reference.
Business Value
Improve Customer Satisfaction
Optimize Repeatable Processes
Minimize Risk and Conflicts
Decrease Response Time
Built By | Using | Knowledge Worker | Teamplate for .NET Wizards | Designer | Teamplate for .NET IDE |
Integration | | Microsoft Word | Microsoft Excel | Microsoft Outlook | SQL Server | Content Management Server |
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